News & Resources

The latest from cxLoyalty

Executive Q&A: Managing CX expectations and building business resilience in a COVID-19 affected world.

The pandemic has required businesses to move at unprecedented speeds to navigate the resulting operational [...]

Banks taking the lead on cybercrime

Customers are increasingly turning to banks in the fight against cybercrime, research reveals. The study, [...]

Three quarters of consumers ill-equipped to handle cybercrime

A staggering 75 per cent of consumers would not know what to do if they [...]

Cybercrime misconceptions putting UK consumers at risk

cxLoyalty Cybercrime SOS report reveals UK is one of the nations most worried by cybercrime, [...]

The importance of consistent customer engagement

Consumer champion Which? recently revealed customers that are loyal to their home insurance provider are, [...]

Join us in celebrating CX Day!

By Karen Wheeler, Vice President and Country Manager, cxLoyalty UK On Tuesday, October 2, 2018, [...]

Producing brand advocates by engaging with students

By Karen Wheeler, Vice President and Country Manager, cxLoyalty UK Each year, universities across the [...]

Top industry insiders discuss customer engagement on The Fintech Show

What do customers expect from their banks in a digital age and how can financial [...]

Will the Facebook scandal cause a data protection step change?

By Nina Conseil, Senior Director, Product and Marketing, cxLoyalty UK Over the past month the [...]

Why do so many loyalty programmes fail?

By Karen Wheeler, Country Manager and Vice-President, cxLoyalty Customer engagement is more important than ever. [...]